GP Receptionists in Greensand Surgery join Campaign to end abuse from Patients

As many as three-quarters (75%) of practice staff receive abusive comments from patients daily, a survey has shown ahead of the launch of a new campaign to highlight the abuse.

The survey of 571 practice managers – conducted by the Institute for General Practice Management (IGPM) – found that the majority (83%) had needed to remove a patient following multiple incidents, and 63% had called the police because of abusive behaviour.

The survey findings coincide with the launch of a campaign from the IGPM to end all abuse towards general practice staff, marked with the release of a video featuring staff reading out examples of abuse they have received.