Please visit our Consulting Room to book an appointment.
- Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. GP Face to Face appointments are available to book online.
- In addition to face to face consultations, many GP practices are offering consultations online, by video or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.
- Video consultations – The Video consulting with your NHS guide and the NHS Video Consultation animation are available to support you using video consultations. These resources are relevant to any video consultation technology and any clinical setting. The animation can also be accessed in:
- Telephone appointments – All telephone appointments for the GPs, Minor Illness, Clinical Pharmacist and MSK physio are available online to book. Please make sure you book into the appropriate appointment with the appropriate clinician. The clinician will ring you within an hour either side of your appointment time.
Same Day Appointments
We have qualified nurse practitioners available every day to deal with minor illnesses. Nurse practitioners can deal with: Sore throats, coughs, skin infections, rashes, eczema and dermatitis, sinusitis, sprains and strains, headaches, earache, constipation, diarrhoea and vomiting, sore eyes, hay fever, cystitis, fevers, period.
You can also book a same day appointment online.
Pre-book Appointments
For those patients wishing to pre-book an appointment or would like to see a specific GP, a percentage of our appointments are available to book up to a month in advance with all the GPs.
Please visit our Consulting Room to book an appointment.
Cancel appointments
Please let us know if you need to cancel an appointment using our online form or by calling us on 01525 631390 option 1.
GP Extended Access Service
We are pleased to advise that the extended access service has moved to Ampthill with effect from 1st February 2025. It will be held at Ampthill Health Centre.
What is the GP Extended Access Service?
The Extended Access Service is a service offering our patients routine appointments in the evenings, weekends and bank holidays with GPs, Minor Illness Nurses, Nurses, Health Care Assistants, Phlebotomists and other Healthcare Professionals.
It is an extension to the service we currently offer and is staffed by Healthcare Professionals working in Bedfordshire.
The service offers additional capacity and will make it easier for you to get an appointment at a time that suits you, including in the evenings and at weekends.
When are appointments available?
Appointments are available to patients from 6.30pm – 8pm weekdays and from 09.00-17.00 on Saturdays and some bank holidays. Appointments can be booked in the same way as all our other appointments either by submitting a triage request form, phoning the surgery or coming into the surgery in person.
Appointments will be bookable up to four weeks in advance and some appointments will also be available to book on the day.
- Please note this is not a walk in service.
Extended access appointments are in addition to normal opening hours.
Who can access these appointments?
All patients registered at Houghton Close Surgery, Greensand Surgery and Barton-Le-Clay surgery can access these appointments.
Patients must contact their own GP practice to make an appointment. Each GP practice is part of a group of practices that by working together, are providing the service in Bedfordshire.
How do I book an appointment?
Contact your practice to request an appointment. If you would prefer an appointment outside of normal opening times, ask for an extended access appointment. Extended access appointments are not available to book on-line as we like to navigate you to see the correct healthcare professional.
How do I cancel an appointment?
If you need to cancel an extended access appointment, please contact your surgery during normal opening hours. If you need to cancel an appointment out of normal surgery hours please text 07395 642714 giving your name, date of birth and the date and time of your appointment.
Where do I go for my appointment?
When you book an extended access appointment your appointment will either be held at The Health Centre, Oliver Street, Ampthill MK45 2SB or could be a telephone appointment but you will be advised of the at the time of booking. If you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.
Extended Access Appointment Locations available to you:
The Health Centre
Oliver Street (use the same entrance as if going into Greensand Surgery)
Ampthill
Beds.
MK45 2SB
Will the GP or Healthcare Professional I see have access to my medical record during my appointment?
Your medical record will be available to the GP or Healthcare Professional that sees you, to ensure that they have the information they need to give you the best possible care. The GP or Healthcare professional you see will update your record with full details of the consultation that has taken place to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.
Will I see my own GP and/or Healthcare Professional?
You will be seen by an experienced GP or Healthcare Professional, but it is unlikely that you will be seen by your own GP or Healthcare Professional. If you would prefer to see your usual GP or Healthcare Professional, please book an appointment during your surgeries normal opening hours.
How will my records be shared?
When you are offered an appointment at the extended access service, you will be asked for your consent to share your record with the healthcare staff working in the service. If you are not happy for your record to be shared you will not be able to use this service.
If I have tests done as part of my appointment who do I contact for the results?
Please contact your own GP surgery in the normal way to get the results from tests.
Who do I contact if I am not happy with the appointment?
Please contact feedback.bedoc@nhs.net
If urgent care is required please visit 111.nhs.uk for further advice. If your need is life threatening, please call 999 or go to A&E.